Returns & Exchanges

At Cyrusher, we want you to be fully satisfied with your high-performance electric bike; if you are not completely happy, you can initiate a return within 15 days of delivery for a refund or exchange. Please ensure all items are in original condition and packaging to qualify for processing.

1

Initiate Your Request

Contact our customer support team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Shipment

Carefully repack your Cyrusher bike in its original factory box, ensuring all components, manuals, and chargers are included to avoid restocking fees.

3

Ship to Warehouse

Affix the provided shipping label and drop off the package at an authorized carrier location or schedule a pickup for larger electric bike crates.

4

Inspection and Refund

Once our technicians inspect the returned gear for quality assurance, we will process your refund or ship your replacement item within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing